flexpay denied, took my money anyway!

I’m so sorry this particular order was not eligible for FlexPay @becka41522. You will receive a letter with a detailed explanation within 7-10 business days. Please know that this does not mean future orders will not qualify for FlexPay.

The charge you saw is the pre-authorization. I see a reversal was already sent to your bank on 12/14/19. The funds will be released within 3-5 days from 12/14/19, depending upon your banks policies.

I apologize for the inconvenience.

I tried to buy something from HSN but it said flexpay denied but still took the $110 out of my account! 😠 I think that they should tell you beforehand instead of taking your money then denying you. Will I get my money back??

@jentice73 I’m very sorry we weren’t able to process your order on FlexPay. Please know this won’t prevent you from being able to order items on FlexPay in the future. Once an order is placed, we’ll put an authorization hold for the amount we plan on taking. When the order is canceled, the hold will normally stay for 3 days depending on your banks policy. I see a request has been sent to your bank to have the authorization hold released at this time. We thank you for your patience and understanding.

Hi I was denied flex pay and $700 was taken from my account, its been over 3 days! I have no approval, and no item. Please send a request to return my money It was all the money I had available for shopping HSN. Help

I think people should file lawsuits on them how can you take people’s money like they did mine and its been 5 days and nothing. People work hard for their money and try to shop with this multi million company that takes money from people that may not have it like that tha’ts why they choose flexpay. Worst company and I will complain,complain,complain because if you deny us then that’s okay but don’t take our money. Can can I please get a refund?

They told me after everything was submitted on my order that flex pay was denied. But still took out 188.00 from my bank account. This is just wrong how you do your business. This money better go back into my bank account.

I was denied flex pay then I called and was told I can use it. Money taken twice from my account and my orders were cancelled 😡 now I have almost 900 in limbo and won’t get refunded until when? I’m so upset this is Christmas time! When will I hear something???

Wow, ya’ll really just gonna take my money and deny me? That’s dirty. Everybody should sue for real, that’s the shadiest business practice I’ve ever heard of

Same happened to me. This is fraudulent and I’ve notified my card issuer and I’m notifying the FTC. No business has any right to place any hold or debit any account with a denial. That means it’s a fraudulently practice to debit an account or hold funds AFTER denying the credit or product. HSN has no right to do this. You deny at that same time you debit funds and that is fraud. I hope customer service sees this because those funds need to be released back just as quickly as they were taken.

I’m super off at HSN and I sure want to sue cause the customer service lady I first dealt with was trying to make a flex pay go through for a ps5 bundle of 800 bucks of 5 payments like 160.03 then 159.99 for the rest and she kept saying my card was denied for the flex pay and saying she’s trying too figure it out. Then she wanted another card to try so we tried that and she told me don’t worry sir you won’t be charged on denials. Then I go check my cards after the hour of her trouble shooting and it not going through even though I had 3 flex pays going just fine prior a day before trying the ps5. I even got the 2 laptops for 500 flex pay for 5 months to work but the ps5 is an issue for them? Well guess what. Now I have been on the phone putting in disputes with both cause this lady charged 160.03 to one card 3 times and maxed my card out and the other card she charged that same amount 4 times and maxed it out. Now the cards customer service is telling me to call HSN cause they All went through and made me go over my limits on both my cards. They told me too call HSN and I have several times and they sent me to the flex pay department. They say it can take up too 3 business days for the money to be put back on my cards. Still not on my cards. I’m
Super off cause I get a message from PlayStation saying they have ps5’s in stock now and I can order one directly from them now so I went too use my affirm to get a loan for it and was approved and they want 100 down and small payments after that for 12 months and guess what my cards are still maxed so I can’t pay 100 down to get my ps5 I tried already getting on HSN. HSN has my money held hostage and it’s ruining me trying to get my ps5 ordered else where. You guys at HSN are ridiculous and I’m never ordering from you guys again. You have robbed me of a lot of money and held me up on purchases else where. You guys need sued. You don’t take peoples money when you DENY FLEXPAY. What bullcrap is that? Put my money back on my cards.

I was denied flex pay and with out my permission you took not only the flex pay amount but also the full amount that I did not authorize! I will be contacting FTC and contacting a class action lawsuit lawyer. This is illegal! You cannot hold funds for a payment plan that was denied and then without telling the customer charge the full amount! I want my money back now! No where in the terms and conditions does it state if your denied we will authorize for full amount or that the pre approval amount will be held before you are approved! Anyone who would like to get information and join me with proceeding with a class action please reply to exchange contact information. You took my bill money your not going to keep getting away with this. I only could afford to do a flex plan which is the purpose for applying for the flex plan!!!!

It seems hsn are lier. You place and oder on flexpay.they say your oder is placed.they take your money. And then they cancel your oder.no one ever says were going to do a credit check.not right.

This is ridiculous they denied my payment and charged me twice I need my money back

You guys denied the flexpay and took my money real nice when is money going to be issued

I have no words for this type of shady practice by HSN. Flexpay denied but took $170 out of my account and cancelled order. How do you justify such theft of customers money. I just want my funds returned and I will NEVER use HSN or Flexpay again. Thieves