Flexpay denied order canceled and my money was still taken out

leeann5298
1 week ago

I am so upset. Things are tight this year but I wanted to get something nice for my daughter so I wanted to purchase her the PS5 and HSN seemed like a great choice because they gave me the opportunity to break the payments down. I submitted the order then they told me my flexpay was denied/ canceled my order and still took my money out my account. Now it’s only 10 days from Christmas and I need that money back now to be able to shop somewhere else. I am very upset and disappointed and I don’t know how I will be buying her anything now. This has really messed up my Christmas and I will never shop at HSN again. I will also tell everyone I know about this horrible experience.

sort replies - newest | oldest

- madgigi
- 6 days ago
Just like everybody else in this thread I too am waiting on my funds to be credited back to my bank account. My bank says it is you then you tell me it is my bank. With this many people having issues I am sure it is you. I need my money. This should have been communicated before you took those funds or I would have never even tried and believe me will never try again. This company for being around so long has seriously put people in awful spots. tomorrow will be 7 days and the first time I called she said 2 days. NOW TRIPLE the waiting time.

#flexpay denied #charges pending #bankhold #cancelled still charged

2002851472
- bri436
- 6 days ago
This the same problem i am having right now, took my money but the order didn’t go through, right before Christmas that SUCKS! i will never get anything else from here.
- hsn_lynne
- Moderator
- 1 week ago
I am truly sorry for your first experience with us here at HSN, @leeann5298.

When an order is first submitted, the cost of the order (or the first FlexPay installment) is immediately set aside from the balance of your card by your card holder for the pending purchase. Once the order has been canceled, we immediately notify your financial institution. However, the reserved funds are typically released by your card holder within 3 – 7 Business days.

I would like to clarify that no money has been sent to us for this order. Money is only sent to us once an order ships out. It is your bank holding the funds at this time. I recommend reaching out to your card issuer to see how long they will hold the funds.