Flex pay denied took money anyways

I placed order this morning money was taken 200 for 2 orders then get email saying order was canceled but my money was still took

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- roger816
- 11.30.23 3:33 PM
That’s terrible I even placed order on the phone with operator why do this to someone now I’m waiting for my money to be returned to do my Christmas shopping
- michelle588215
- 12.07.23 9:15 AM
How long after the order did they deny you?
- roger816
  
  12.07.23 1:07 PM
  
  Within couple of hours
- HSN_Angela
- Moderator
- 12.07.23 5:41 PM
I’m sorry that your VR headset was canceled, @roger816. The hold was released on 12/1 and per your previous request, we sent a message to your bank requested removal of the hold. It shouldn’t take more than 72 hours so If you are still seeing those funds missing from your balance, please reach out to your bank directly.