Flex pay denied, still charged!!????

ziiiw
11.12.22 5:17 PM

What kind of scam is this? hsn charged my card when the flex pay order didn’t even go through!!!!! I tried to order with flex pay and it said it didn’t accept prepaid cards. So why was I still charged $54 on my card from HSN if the order didn’t even go through and where is my refund???? This is fraud and I WILL be reporting this transaction as fraud to my card company if I do not get a refund within the next week.

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- HSN_Krissy
- Moderator
- 11.14.22 1:28 PM
Sorry to hear that your order was canceled due to FlexPay Eligibility, @ziiiw. It looks like our system has already sent an electronic request to your financial institution regarding the authorization and the time frame as to when the funds become available is dependent upon their release of funds policy.
- tim5617
  
  03.30.23 3:18 PM
  
  Same thing with me almost a week ago y’all took $196 of my money and denied my flex pay when do you plan to send my money back it’s just been sitting at pending for a week I’ll get in touch with my bank and dispute this if I have to I need to know something this Is bs
- tim5617
  
  03.30.23 3:18 PM
  
  Same thing with me almost a week ago y’all took $196 of my money and denied my flex pay when do you plan to send my money back it’s just been sitting at pending for a week I’ll get in touch with my bank and dispute this if I have to I need to know something this Is bsj
- racq4
- 11.23.22 9:27 AM
I was denied flex pay and with out my permission you took not only the flex pay amount but also the full amount that I did not authorize! I will be contacting FTC and contacting a class action lawsuit lawyer. This is illegal! You cannot hold funds for a payment plan that was denied and then without telling the customer charge the full amount! I want my money back now! No where in the terms and conditions does it state if your denied we will authorize for full amount or that the pre approval amount will be held before you are approved! You have done this to numerous people and who knows what type of damage you have caused others with locking up money they need! Anyone who would like to get information and join me with proceeding with a class action please reply to exchange contact information.HSN you took food bill and gas money that I needed for this week and have put me in a terrible situation! You can’t do this to people it is unethical!