Flex Denied, still charged.
Hello, my flex pay was denied for a purchase tonight and I was still charged. No email for an order confirmation of anything. Please fix this. I know I am not the only one this has happened to.
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Member- 03.30.20 12:49 PM
I’m very sorry to see that we weren’t able to process your order on FlexPay @tyleroch Please know this doesn’t mean you won’t be able to order on FlexPay in the future. You will receive a letter with more details within 7 business days.
I’ve sent an electronic request to your financial institution to have it released. The time frame on when the funds will become available is dependent upon your financial institution. I’m sorry for the inconvenience.
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03.30.20 12:49 PM
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