Absolutely, @bootcrazy! I’m truly sorry that this isn’t working properly. No worries, a replacement has been set up and will arrive within 3-7 business days. I’ve e-mailed you a prepaid return label so there is no cost to you. It should arriver within 2 hours. Please be sure to check your junk mail folder if it doesn’t show up. We ask that the original be returned within 15 days and if you need any additional help with this, please don’t hesitate to reach out to us directly at HSNSocialCare@hsn.com.