Discount not applied

dtay29lor
12.06.21 6:23 PM

I placed an order for two items with a discount code that applied to the higher priced item. That item was canceled and now the systems says I cannot use my promo code for the other item or a new order because the promo code has already been applied. How can I get the system to recognize that my promo applied to a canceled order?

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- hsn_joel
- Moderator
- 12.06.21 8:24 PM
I’m so sorry to hear that there’s been some trouble with our coupon. Could you let me know what the code for the coupon was? I’ll see if I can reset the coupon for you, or if I could add the coupon in another way. We’ll get this fixed one way or another.
- dtay29lor1
  
  12.07.21 2:13 PM
  
  Hi,
  Thanks for your help with this. The promo code for 20% is 184302.
- tillyboy
- 12.09.21 1:27 PM
I had the same issue with a coupon code. Used it, then cancelled the order. Called CS and within an hour or so, the coupon was reinstated for my use. Hope this helps.