Disappointed

I’m totally on satisfy with my experience on this order. I purchase an IPad as a gift,only to realize on Christmas morning the case had was defective. I have reached out to you at HSN and was given 3 different numbers to contact I had no luck with any of them. All I will like is to have the case replace. But instead was told it can’t be replaced because it was out of stock,and I can return the product. Not just the case but the product as well. So my solution became a choice return it or keep it as it is defective. No other compensation. Very poor customer service, or policy practice. I try sending an email to customer service to see if anyone will assist me but got no response.