Disappointed

shellpie
12.31.19 3:01 AM

I’m totally on satisfy with my experience on this order. I purchase an IPad as a gift,only to realize on Christmas morning the case had was defective. I have reached out to you at HSN and was given 3 different numbers to contact I had no luck with any of them. All I will like is to have the case replace. But instead was told it can’t be replaced because it was out of stock,and I can return the product. Not just the case but the product as well. So my solution became a choice return it or keep it as it is defective. No other compensation. Very poor customer service, or policy practice. I try sending an email to customer service to see if anyone will assist me but got no response.

sort replies - newest | oldest

- shellpie
- 01.05.20 12:31 PM
Can I have an updated. On my request at this time please.
- HSN_Ryan
  
  Moderator
  
  01.05.20 2:49 PM
  
  @shellpie, I’m sorry but I did not make a request as I did not receive a response from you. I’ll put in the request now. If they can’t replace it, then I’ll issue a refund so you can pick up locally.
- shellpie
- 01.05.20 12:29 PM
I”m hope that someone will notify me, I will really will a replacement case, if not a partial refund will be just as find.
- HSN_Ryan
- Moderator
- 12.31.19 12:30 PM
@shellpie, I’m sorry to see this. The item is out of stock so we can’t do an exchange but we could check to see if we have any extra cases. Even if we don’t, we could offer a partial refund so you could get one locally. Would it be ok if I put in a request for a replacement case or would you prefer a partial refund so you can pick it up locally?