Dinosaur pillow toy

BootCrazy
3 weeks ago

When I purchased this I was not informed it was as is” I did not know this until I checked the order status and read it. This is a gift for my Grandson and he is looking forward to it. Dang hsn! Everyone knows not to buy used stuffed animals,so please tell me this hasn’t been sold and sent back .

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- hsn_timo
- Moderator
- 2 weeks ago
@bootcrazy

We received your email and are sending you a return label which should have been received by now. Again, we are truly sorry about the inconvenience. The item was not an as-is item. We have provided your feedback to the management. Thank you for giving us the opportunity to make this situation right. Please let us know if there is anything else we can do for you.
- BootCrazy
  
  2 days ago
  
  I returned the as is dino pillow with your ups return sticker, again I do not have/need a printer just for returns I don’t return very often. Thank you,Sonjia
- hsn_timo
  
  Moderator
  
  2 days ago
  
  @bootcrazy
  
  We are so sorry you had to return the Warm & Cozy Weighted Friends Huggable Pillow DINOSAUR. You will be notified by email when the return has been processed. You should receive the refund within 10 working days after processing. Please let us know if there is anything else we can do for you.
- hsn_kymberlie
- Moderator
- 3 weeks ago
Hi @bootcrazy, I am so sorry that this happened and share in your disappointment for your Grandson on arrival. Please send us an email at HSNSocialCare@hsn.com. We’re happy to help resolve this to your satisfaction.