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Reference #18.b5643017.1779432217.639bf8dd

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Denied installments. Yet charged

gg111183
11.30.24 10:45 AM

I wasn’t able to get the flex pay. Went through the whole process of purchase but got denied. Yet HSN still charged my account.

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- hsn_lynne
- Moderator
- 11.30.24 6:34 PM
I’m sorry, @gg111183. When an order is first submitted, the cost of the order (or the first FlexPay installment) is immediately set aside from the balance of your card. I have sent for a reverse authorization request. This will be completed within 3 business days.

I would like to clarify that no money has been sent to us for this order. Money is only sent to us once an order ships out. It is your bank holding the funds at this time. I recommend reaching out to your card issuer to see how long they will hold the funds.

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11.30.24 6:34 PM

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