Delivery inconsistences..
On 1/24/25, I purchased a few items from Antthony and Nina Leonard. The Antthony items are being delivered today, and the Nina items are still in packaging. I have a problem with this situation as this means all the items are being sent in separate packages. That means that if I want to return something from Antthony and also from Nina, I will have to pay for 2 separate return fees. Also, how can one vendor be so timely and the other be so lax? On many levels this is so wrong.
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I’m here to complain that all my orders are in one box — large box, smaller boxes, more little boxes. It’s like Matryoshka dolls. Boxes in boxes in boxes.
I was told that everything needs to be returned separately. Go figure.-
Moderator- 19 hours ago
I’m really sorry to hear that your order arrived in so many different boxes. I understand how frustrating that can be, and I want you to know that I will share your concerns with our warehouse team to see if we can find a way to prevent this in the future. As for returns, please feel free to send back any items that are headed to the same warehouse together in one box. We want to make this process as smooth as possible for you.
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Yes, I do see that item is still waiting to ship. I’m sorry that it has not yet been received. Please allow 3-7 business days from purchase date to receive orders.
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Hello! I’m sorry that you will be receiving your items at different times. All items, even if ordered at the same time, are subject to ship separately. However, I did check and both of those items are able to be returned together. If you choose to return both items, they can be sent back in the same package and you will be charged only one return fee. Just please make sure to put both invoices inside the package for the warehouse.
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I’d just like to add that those Nina Leonard items are still in packaging since 1/24/25.
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Thank you, Natalier. This infio is much appreciated.
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Conversation Info
Posted in Customer Service
7 Replies
19 hours ago
4 Participants