Customer service – special needs mom

Horrible customer service. Bought a evoo laptop in april for my son Nieko.. Worked great. Purchased a second one for my son Elias in August for his birthday. (Background on elias is he is 8 with autism and was just diagnosed with type 1 diabetes) It did not come with a Windows activation code so they replaced it. The replacement came and once again there was no windows activation code. Contacted HSN and the ONLY advice or option was to contact EVOO. I wasnt told the I could send back the replacement in October but only to contact evoo. Contacted them and still waiting for a windows activation code. Without that code, he can’t download the programs the he uses and the purpose of purchasing him a computer. After getting fed up with the lack of support with evoo, I contacted HSN again and spoke with a supervisor. I could have kept this a secret but I told them that a week ago out of frustration not being able to use the computer for his needs,that my autistic child cracked the screen. Important part… At this point I’m so frustrated that I made sure to be nothing but kind and not place blame on the person that I spoke to. Like super kind!!! The lady then used the cracked screen as the PROBLEM. SHE ALSO SAID THAT I SHOULD HAVE RETURNED IT IN 30 DAYS!! I simply stated that if they didn’t sell me a product that wasn’t as advertised (having windows) twice, my son wouldn’t have got frustrated and cracked the screen. She then said that “she couldn’t do anything because my son maliciously broke the screen”. I said “my son didn’t maliciously break the screen, he broke it out of frustration because he has a neurological disorder that keeps him from fully understanding the consequences of his actions and if the product worked, it wouldn’t have happened”. That was me giving her the chance to back pedal and correct her choice of words. She then said again “you said your son maliciously broke the screen”.. I corrected her saying that he didn’t do it maliciously that he doesn’t have a typical brain and that i never used the word malicious and she was ignorant for saying that. She then got loud and told me that I did say that and that I needed to review the conversation and that she isn’t going to listen to me calling her ignorant. That was me being nice. So now I am out over $300 and I did end the conversation with calling her a C U Next Tuesday. If you can’t show compassion for someone who doesn’t have a brain that functions “normally” then I don’t have compassion to not speak how I truly feel. I pray that she never has contact with a special needs person because they are way too special for her ignorant self! #autism #HSN #evoo