Croco Bag without Zioper Pulls

djones1956
06.26.20 5:59 AM

My Samantha Brown croco 26 inch came without outside zipper pulls and I cannot close it. How can I get this fixed?

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- HSN_Krissy
- Moderator
- 06.26.20 12:58 PM
Hi @djones1956, I’m sorry to hear that you’re missing the outside zipper pulls for your 26 inch luggage. I see that you purchased two of them, which one are you referencing?
- djones1956
  
  06.26.20 3:00 PM
  
  The Black and White one.
- djones1956
  
  07.03.20 4:41 PM
  
  I am still waiting for a reply on how I can get my bag fixed since it is missing the outside zipper pulls. It was purchased under my other log in **********
  
  **Edited by HSN: Removed email address to comply with Community Guidelines.**
- HSN_Krissy
  
  Moderator
  
  07.07.20 4:35 PM
  
  Hi @djones1956, I see that this particular order was purchased as “As Is.” With this particular item, there may be some defects for it. Since you’ve purchased this item on 3/18/2020, it sadly is outside of our return time frame.
- djones1956
  
  07.07.20 5:50 PM
  
  Do you have any suggestions on where I can get it repaired?
- djones1956
  
  07.07.20 5:52 PM
  
  I was scheduled to take a trip soon after but was caught in the pandemic so I did not check the luggage. It should be covered because of the pandemic.
- HSN_Krissy
  
  Moderator
  
  07.07.20 8:00 PM
  
  I completely understand, @djones1956 and we did extend our return policy temporarily to 90-days and it is outside of that time frame as well.
  
  If you’re just missing the pulls, I am sure any crafts store that sells sewing items will have zipper pull replacements available.
- djones1956
- 07.03.20 4:58 PM
It was purchased under my other log in ***********: order *********

**Edited by HSN: Removed email address and order information to comply with Community Guidelines.**