Coupon on order disappeared

CookieC25
08.21.19 8:11 PM

I placed an order for the Wolfgang Puck 8-Quart Programmable Pressure Cooker on 8/19 and used a coupon for 20% off that went through on my order.
It was $99.95 – $19.99 (coupon) = $79.96 + $5.00 (tax) = $84.96
When I pressed submit order, that was the total which went through. I didn’t print out the invoice because you always get an email with all the details.
Today when I went to check on the order, I noticed the total cost was $106.20. I called customer service, and was told there was nothing they could do without the coupon #. Of course, I didn’t write the number down. I always copy and paste online. The coupon # has disappeared from the hsn.com site. It was supposed to be good for a single purchase until 12/30/19 or 12/31/19.
The coupon was the reason I purchased this pressure cooker. It made it a great deal. I plan on returning it as soon as it arrives. I don’t think I should have to pay return shipping since this was not my mistake.
Anyone else have this coupon disappear after using it on the 19th?

sort replies - newest | oldest

- HSN_Jordan
- Moderator
- 08.21.19 10:21 PM
I’m sorry the coupon code didn’t stick to your order! We went ahead and refunded the $19.99 back to your method of payment. Our apologies on the inconvenience.
- CookieC25
  
  08.22.19 3:36 AM
  
  @hsn_jordan
  
  Thank you very much
- boodlemum
- 08.21.19 10:07 PM
That happened to me a couple weeks ago, but I noticed it the same day. I still had the coupon number and they applied it to my order.

I also had a coupon for 8/19-20 and I haven’t deleted it from my email yet. It was 186397. Go back to customer service and see if that will work.
- CookieC25
  
  08.22.19 3:41 AM
  
  @boodlemum
  
  I do believe that was the coupon code I used. Appreciate your help, but HSN_Jordan has taken care of it already and so promptly. A big thanks to you, though.