Coupon Code Not Working

deanna53
4 weeks ago

Did anyone receive a coupon code for 20% off one item, March 25-April 14? I received a card in the mail and a number of emails promoting the code. I tried using the code twice yesterday (Sunday, April 12th) during the free shipping weekend. I got an invalid message both times. Both items were discounted and labeled “Appreciation Price.” Is that why the code didn’t work? I looked at the terms of the code, but it gave no indication that sale pricing was excluded. Any tips for using the code before it expires?

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- hsn_kymberlie
- Moderator
- 3 weeks ago
Hi @deanna53, it looks like you were able to Chat in and get this taken care of. Please let us know if you have any questions or concerns. Happy Savings!!
- deanna53
- 3 weeks ago
Thanks so much! Spendable Kash.
- deanna53
- 4 weeks ago
It was code 267089, 20% off one item, March 25-April 14. I had two items that I ordered, and I was going to use the code on one of the items. The first item I ordered was 926-703, Bellezza Goldtone Bronze earrings. The code didn’t work, but I ordered the earrings anyway. Just a little later, I decided to order 862-047, WynneLayers Chiffon Jacket, because there was only one left in my size. The coupon didn’t work on that one either. I appreciate you taking the time to check on the problem. Thank you!

This reply was modified 3 weeks, 5 days ago by deanna53.
- hsn_kymberlie
  
  Moderator
  
  3 weeks ago
  
  Hi @deanna53, I appreciate you sharing this and working through these inconveniences with us. After reviewing your orders, I do not show any specific reason why it did not apply. You recently purchased another WynneLayers Mesh Jacket, this code will apply to this item for a higher savings of $14.59. Please reply here and let us know if you’d prefer a refund in Spendable Kash or to your original method of payment. We’ll be looking out for your reply to help take care of this for you.
- hsn_regina
- Moderator
- 4 weeks ago
I’m really sorry for the trouble you experienced while trying to use the coupon code, especially after receiving multiple promotions for it! I understand how frustrating that must be. Could you please share the exact code you were trying to use, along with the items you were attempting to purchase? I’d be happy to look into this further for you and see what happened.