Colleen Lopez 1/4ctw Colored Diamond Sterling Silver Hoop Earrings Set

donahda
4 days ago

I purchased these as a xmas present for myself. I didn’t wear them until last week. Getting them on & off is very hard for me. They hurt my ears. Are these still returnable until Jan. 31, 2025 ??? I think that was the return policy.

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- donahda
- 2 days ago
I sent the earrings back yesterday. My husband was rushing me. I believe I sent a moissanite ring back with the earrings! I don’t know if anyone will find it. It’s my mistake. It’s silver & gold on the band. I’ve looked everywhere. Last time I wore it was with the earrings. I don’t expect to get it back. I am hoping someone checks inside to be sure everything’s there & finds it. Thank you
- hsn_joel
  
  Moderator
  
  2 days ago
  
  I’m sorry that that may have happened! Thank you for letting us know. I’ve alerted our warehouse team so they know to look for it when your return arrives. We have your contact info to update you once we receive it. Additionally, because the earrings were defective, I was able to override the return charge, so you’ll receive a full refund.
- donahda
  
  1 day ago
  
  Thank you! I really appreciate that. I tore my entire dresser apart yesterday. I used a flashlight to look under it & the bed. I know I must have put it in the gray bag along with the earrings. I will pay for the return of it if it’s found. I really appreciate your help. The ring was a gift. It’s not expensive. I just liked it. Now my size is no longer available in my size. It’s not a HSN item. I will hope it’s found. My dresser is all in order!!
- hsn_joel
  
  Moderator
  
  15 hours ago
  
  You’re very welcome. I do want to let you know, with holiday returns, it may be a bit of time after delivery at our warehouse that we are able to process your return and see if you’re ring is inside. Nonetheless, our team knows all the details of your return and what we’re looking for. We’ll make every attempt to locate it.
- hsn_joel
- Moderator
- 4 days ago
Hi @donahda! I’m sorry the earrings aren’t going to work out for you. You are correct—they are returnable until 01.31.25.

This reply was modified 3 days, 15 hours ago by hsn_joel. Reason: handle wasn't right
- donahda
  
  3 days ago
  
  My husband will be stopping at the PO today. I put defective as the reason for the return. It took me 10 minutes to get them off. I thought my husband was going to have to use pliers to remove them. I wore them last Tuesday & my ears still hurt. They were just the right size, but the latch ruined them for me.