Checking my acct status

Diane17Lynne
2 days ago

I know it’s late to chehk this but when ine in in the hospital there is only so much tv to watch. My Nov order ending in 3331, is incorrect. I was charged s&h of $3.50 on a day when shipping & handling was free. my item 918217 cost $10.99 and I always wait for shipping to be free on items where shipping is 1/3rd the price of the item. Please credit me this amount. Or give S Kash.
I decided to phone CS instead of writing this. I spoke with Mary and when I told her the above. She would not do it as she had no way of knowing if free shipping was on Nov 13th. So I am asking you here to refund me the $3.50. I am a good customer.

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- hsn_regina
- Moderator
- 2 days ago
I’m sorry to hear you’ve been in the hospital, I hope you’re doing well! I was able to locate your order ending in 3331, and it shows it was placed on 11/16. I’m not seeing a free shipping promotion active on that date; our free shipping offer ran from 11/4–11/6. That said, as a one-time courtesy, I’ve refunded the $3.50 shipping fee to you in the form of Spendable Kash. Your credit is available for use today and will expire on 3/28/2026. We truly appreciate you being a valued customer, and please let us know if we can help with anything else.