chat-customer service

jazzy333
04.01.20 3:23 PM

is your customer service chat not working? I have tried like 5 times and after I give my question I get no response

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- hsn_melitza
- Member
- 04.01.20 6:30 PM
I’m so sorry you were having issues in our Customer Service Chat, @jazzy333.

I can see where our Chat team members responded to your chats, but then there was no response after a few minutes. I’d be happy to assist you here or you can email your question to us at HSNSocialCare@hsn.com.
- jazzy333
- 04.01.20 9:18 PM
I just have an order that has been processing for several days, Usually within 24 hrs, it changes to packaging and you can no longer cancel the order. My cancel order is still an option and in the past this has happened to me only when they could not fill the order which concerns me since this item is sold out. It was not on waitlist when purchased. Thank-you
- hsn_melitza
- Member
- 04.01.20 9:30 PM
I’m sorry about that @jazzy333. I’m taking a look at your account now and will respond again shortly.
- hsn_melitza
- Member
- 04.01.20 9:34 PM
@jazzy333 Is this about the MarlaWynne scarf ordered on 3/30? I see the order is open and should be headed to the warehouse soon. The expected delivery date is 4/9 🙂
- jazzy333
  
  04.01.20 10:06 PM
  
  Yes that was the item. Don’t you think it strange that I could still cancel this item and its been more than 24 hrs since ordering? Could you find out why it is being held up? I am just an experienced HSN shopper and this is not something that happens very often and my order always ends up being cancelled when this has happened to me in the past. For an example look at order 1644551088 placed on 2-1-20 and it stills says packaging!
- jazzy333
- 04.02.20 10:14 PM
Melitza? anyone? can you please answer my follow up question