Chat access?

TRYIT54
10.03.24 3:13 PM

Why is the Chat function so difficult to access? repeated attempts result in “faulty” and error results and unable to connect>
Customer service is a very weak area for HSN.

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- hsn_lynne
- Moderator
- 10.04.24 4:51 PM
I’m terribly sorry you received defective bulbs, @tryit54. Of course we never expect you to pay for the return of damaged or defective items, so I have waived your EZ Return label fee. You will receive a full refund.

While we’ve already passed some information along to our Live Chat team, can you please share what make/model device you are trying to access the chat feature with so we can provide more detail?
- TRYIT54
- 10.04.24 2:22 PM
Ordered 2 item # 859 507 Living Glow LED light bulbs
Ord #s 984579324
984579320
Bulbs are defective/do not work and need to return. Do not wish to pay for return S & H for a defective item(s).
Attempted to use Live Chat on your sight but this function was also defective and would not connect.
Please offer a way to return these defective items without being charged to ship.

Thank you.
- HSN_Angela
- Moderator
- 10.03.24 5:24 PM
I’m sorry that you’ve been unable to chat with us, @tryit54! Thank you for bringing this to our attention. Rest assured, we’ll do our best to get this updated. Is there anything I can help you with in the meantime?