Charges

Sooo idk what is going on. I placed an order and so did my husband (separately) and HSN cancelled all 6 items BUT still charged us! So there is over $300 taken out of our account and all the rep could tell me is that I wasn’t DENIED the flex pay but it has something to do with my bank card and I have to wait till tomorrow to find out… oh and I’ll get my money back in about 3 business days!! Ugh so frustrating as a NEW customer…