Charges not taken off credit card for canceled orders.
I messed up some ordering and canceled all of them but the charges have not been taken off my credit card.
-
I have something similar where I ordered something and used a coupon. I did 3 flex pays as that was the most offered. I just looked at my HSn credit card account and there is a pending charge that is doubled from what is supposed to be for the first payment.I was told they charge before the coupon discount and drops off later. I don’t like this at all. It looks like I am being charged double for the first installment.
-
Hi @suestlouis817. When an order is cancelled, the reversal process is automatic, and the reserved funds are typically released by your bank or financial institution within 3-7 business days. The authorization hold is something that your banking institution does to ensure that the funds are available when a company goes to take the money. We work quickly to release the authorization on your funds. If you do not see the credit by that time, we do recommend contacting your bank for information on their specific procedure. Hope this helps clear any concerns up for you.
Conversation Info
Posted in Customer Service
3 Replies
2 weeks ago
3 Participants