Charged More Than I Should Have With Flex-Pay!!

rachel87
1 week ago

I made a purchase today and my Flex-Pay should have been $7.49. To be very precise my first payment is $7.49 and then followed up by 4 payments of $5.99. Yet when I check my credit card it shows my payment as $17.99!!! Why was I charged more than the agreed upon amount? Is this some sort of system error / glitch. I have screenshots showing all of this (incase it’s needed). It’s just off that my payment should have been $7.49….and then be charged $17.99. The only thing that I can think of is that I used a $10.00 off coupon. But why would I be charged the extra coupon amount? I’ve used discount coupons before and have never had this issue. Will this issue be fixed and I be charged the correct amount?

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- hsn_paulette
- Moderator
- 1 week ago
We are so very sorry for any inconvenience and confusion. When the item is shipped you will only be billed for the $7.49 followed by the monthly payments of $5.99.
- rachel87
- 1 week ago
I also just wanted to quickly add that even without any coupon applied the first Flex-Payment would only be $9.99 (that includes the tax)! So, it’s even more odd that I was charged $17.99 for a payment. Usually, coupons are applied and deducted from all the Flex-Payments. Since my coupon was for $10.00 off, it would be divided up between the 5-payments (so $2.00 off each flex). I would pay the sales tax (plus any shipping) (*my item had free shipping*) upfront with my first flex. Also, I was charged an extra .50 cents…..which I would assume would be me being charged for the coupon that I used plus tax on that said coupon (very strange)($10.50 more than I should have been charged). Again, I’m assuming this is some weird sort of error / glitch. But just making customer service aware so that the issue can be fixed and I’ hopefully charged the correct amount for my Flex-Payment.