Can't post review. Horrible "Joy" Hangers

pi1
01.10.21 12:24 PM

I tried to post a review for huggable hangers and it says I can’t bc I didn’t purchase. I got to the item from my orders list so that’s wrong. BTW the hanger colors are way off even my husband noticed. Very sad the quality has slipped!

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- HSN_Ryan
- Moderator
- 01.10.21 12:49 PM
@pi1, sorry to see you’re not happy with your order and you had trouble leaving a review. Please remember to leave a review you need to be signed into your HSN.com account that has the order on it. When I looked into your account, I was unable to see an order for the hangers.
- pi1
  
  01.10.21 10:17 PM
  
  As noted I was signed in, I was in my account looking at Order Status and clicked on the product link. Due to that I know I was signed in and I know it was the item I ordered!
- HSN_Ryan
  
  Moderator
  
  01.11.21 12:07 PM
  
  @pi1, It’s possible you have another account. If you can provided me with the order number, I can look into this further for you. Please email that info to HSNSocialCare@hsn.com so we can find this order for you and provide you with information to assist you with leaving a review.
- INSOMNIAC
- 01.11.21 3:02 AM
I have NEVER posted a review for HSN. Every time I try to, I always get a message that I have to have purchased the item.

I HAVE PURCHASED WAY TOO MANY ITEMS OVER THE YEARS.

But I can never share my (often) enthusiasm.

Someone from HSN spent a great deal of time with me trying to find out what the problem was, but she concluded, “I guess you cannot post any reviews.”

So I don’t!
- HSN_Ryan
  
  Moderator
  
  01.11.21 12:10 PM
  
  I’m sorry to see you’re also having trouble with posting reviews, @insomniac. I’d be happy to look into your concern too. Please email some order numbers you’re unable to leave a review for to HSNSocialCare@hsn.com so I can better assist you.
- pi1
  
  01.11.21 12:20 PM
  
  I just emailed the order number. Please note I had included that number in the Order screen shot sent with my original email.
  
  I do not have two accounts.
- HSN_Ryan
  
  Moderator
  
  01.11.21 1:36 PM
  
  @pil, thank you for that info, I was able to locate your order for the Huggable Hangers and I see what the trouble is. Remember, reviews can be submitted beginning 5 days after the order’s ship date and up to 365 days from the date of purchase. This shipped on 1/6. You should be able to submit a review for this order today.