Can't log in.
I changed my password as told. It worked for aday, then nada. They sent a code. I typed it in and they said it doesn’t belong to my account. What is going on? It even says HI Mary E after numerous tries but then if I go to anything it says log in and I am back to banging my head on the wall. What is going on? I even removed and reinstalled the app to no avail. This is no way to conduct business. For the first time in all my years with the company I can honestly say I am extremely disappointed.
-
Moderator- 02.23.26 6:06 PM
I’m sorry for the technical difficulties with our app. If you still cannot log in, I would suggest “clearing your cache and trying again, as well as trying on another device to see if the issue is isolated to one device. If you still have trouble, can you please share your device type (phone brand and model,) and whether you are using the app, browser, or you tried both, as well as the specific browser.
-
- Moderator
- 02.22.26 1:04 PM
@rkmacknz we are sorry for any inconvenience. We are aware of some glitches recently with our app and out IT team is working to correct the issues. We appreciate your patience.
Conversation Info
Posted in Customer Service
3 Replies
02.23.26 6:06 PM
3 Participants