Can't Leave Review

Valk
7 days ago

I tried leaving a review for two separate things, and it says that I can’t because I didn’t order it. I did order it and didn’t use the HSN card. Is that the reason why it won’t let me leave a review?

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- HSN_Ryan
- Moderator
- 7 days ago
@valk, I’m sorry you’re having trouble leaving a review. The type of payment method used does not matter. You will need to make sure you are signed into your HSN.com account to leave a review. When signed in, are you able to see the orders in question?
- Valk
- 7 days ago
Hi, Yes I am able to see the orders and I am logged in.

This reply was modified 6 days, 13 hours ago by Valk.
- HSN_Jordan
- Moderator
- 6 days ago
Can you let us know that items you are trying to leave a review for? Sometimes if you try to leave a review before the expected delivery date, it will not register.
- Valk
  
  6 days ago
  
  The two items are Nakery Diamond Glow Blur and Perlier Elixir Youth Oil. The message I am getting is
  “Purchase Required
  Sorry, our records indicate that you have not purchased this item. Only items purchased within the last 365 days may be reviewed and rated.”
- HSN_Ryan
- Moderator
- 5 days ago
@valk, thank you for this info. I see the issue. This order shipped on the 14th. You won’t be able to leave a review until 5 days after the ship date. You should have access to review within the next couple of days. Please let me know if you are still unable to review by Mon.
- ennui
- 3 days ago
Customers can’t leave reviews immediately. If you go to the Order Status page, there will be a link to “leave review” when you are eligible. I think they want to make sure you actually tried the product or something.