Can't Leave Review

Valk
2 months ago

I tried leaving a review for two separate things, and it says that I can’t because I didn’t order it. I did order it and didn’t use the HSN card. Is that the reason why it won’t let me leave a review?

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- jdthird
- 4 weeks ago
Doesn’t explain how I can’t leave a review 7 weeks after receiving my items… I think they know they weren’t good and they don’t want people reviewing them and warning others before they order… I have a link to “leave review” on my orders page and none of them link to anything…
- hsn_joel
  
  Moderator
  
  4 weeks ago
  
  Hi @jdthird. I’m sorry it’s been that long and you can’t leave a review. We checked, and when you click the link, it should load a page to fill out. Is it giving you any error messages when you click the link?
- ennui
- 1 month ago
Customers can’t leave reviews immediately. If you go to the Order Status page, there will be a link to “leave review” when you are eligible. I think they want to make sure you actually tried the product or something.
- HSN_Ryan
- Moderator
- 1 month ago
@valk, thank you for this info. I see the issue. This order shipped on the 14th. You won’t be able to leave a review until 5 days after the ship date. You should have access to review within the next couple of days. Please let me know if you are still unable to review by Mon.
- HSN_Jordan
- Moderator
- 1 month ago
Can you let us know that items you are trying to leave a review for? Sometimes if you try to leave a review before the expected delivery date, it will not register.
- Valk
  
  1 month ago
  
  The two items are Nakery Diamond Glow Blur and Perlier Elixir Youth Oil. The message I am getting is
  “Purchase Required
  Sorry, our records indicate that you have not purchased this item. Only items purchased within the last 365 days may be reviewed and rated.”
- Valk
- 2 months ago
Hi, Yes I am able to see the orders and I am logged in.

This reply was modified 1 month, 2 weeks ago by Valk.
- HSN_Ryan
- Moderator
- 2 months ago
@valk, I’m sorry you’re having trouble leaving a review. The type of payment method used does not matter. You will need to make sure you are signed into your HSN.com account to leave a review. When signed in, are you able to see the orders in question?