Canceled order
My first order was with flexpay and was shipped now I placed another order canceled and another canceled. Very odd. I tried to call the number given and got hung up on before I could speak I’m not sure what to do! Not sure when the funds will be given back either.
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Moderator- 08.30.24 12:38 PM
I’m sorry for the inconvenience, belleweaver801. This cancellation was performed by our Verifications Department. I do not have any access to the reason as to why. They keep that information private for security purposes. We will need you to contact them directly at 1-800-436-6767 to find out more information. The hours of operation are Monday-Saturday 8am-4:30pm ET and closed on Sundays and holidays. If you call after-hours or when a team member is not available, you will be able to leave a message, and someone will return their call as soon as possible.
When HSN requests an authorization for the credit/debit amount, the customer’s financial institution will reserve the funds for the pending purchase. Once the order has been cancelled, we immediately notify the customer’s financial institution however, the reserved funds are released by the customer’s financial institution typically within 3 – 7 business days.
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08.30.24 12:38 PM
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