CANCEL TWO ORDERS THAT NEVER SHIPPED

beth62
12.27.25 1:00 PM

Hi 👋 Please cancel 2 orders that never shipped due to arrive by 12/24. The order numbers ending in 3933 and 4087. G faux leather puffer coats item 878-046. Please refund my first flex pay and cancel future payments to my original form of payment. Thank you

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- hsn_shawn
- Moderator
- 12.27.25 5:15 PM
Hello, I’m so sorry your puffer jacket orders didn’t ship again. I’ve submitted the cancellation requests for you. Thank you so much for your patience. The flexpays will be refunded automatically when cancelled.
- beth62
  
  12.29.25 12:56 PM
  
  Hi 👋 second request to refund 2 orders that never shipped. The orders placed on December 17th. Item 878 -046 G faux leather puffer jackets order ending in 3933 and 4087. I have been a customer since. 1984. This years problems with getting items shipped has been unacceptable. I am going to stop shopping with this company.
- hsn_shawn
  
  Moderator
  
  12.29.25 8:15 PM
  
  I’m truly sorry it is taking so long to get these 2 orders canceled. There is a technical error with this item and the orders aren’t showing on the warehouse end for some reason. I am working with the warehouse to get this corrected so they can be canceled and the first flex payment for each can be refunded as soon as possible. I see a supervisor is also working on it as well. Thank you again for your patience, I want you to love shopping with us.
- beth62
- 12.30.25 11:57 PM
Hi 👋 I just checked my 2 orders that never shipped ordered on December 17th. Credit has not posted yet orders still not canceled. The supervisor that I spoke to said it would take 48 hours. That time frame has passed. Should I be contacting my credit card company or QVC headquarters with this problem?