Bot message

Silv
4 weeks ago

So not sure what changed but now when I try to watch a video of a product I get that confirm your not a bot message. If I click learn more it goes blank, if I click the bottom right it just takes me to YouTube and I am already logged in there. This is from an iPad. I’m not purchasing what I can’t watch the video of.

sort replies - newest | oldest

- hsn_lynne
- Moderator
- 4 weeks ago
I’m sorry you’re having this trouble, @silv. I was not able to replicate this issue on my side. Is this still happening if you go through the confirmation?
- Silv
- 4 weeks ago
It’s an IPad Pro, 6th generation running 17.6.1. I don’t see anywhere to confirm, my only option is to click the ‘learn more’ link which then blanks the area where the bot message was (the video area). In playing around further when it went to the blank screen I click the browsers back button and it started playing the video. Not sure if that was a fluke. Something not right in Safari.
- JE141
- 3 weeks ago
I’m having exactly the same problem!
- colorcrazy
- 3 weeks ago
This is happening to me constantly and it is beyond frustrating. I cleared my history it didn’t help. I have to close the browser and then come back to the website and then after just 1 or 2 videos it happens again. HELP

I am on a MacBook Pro.running Monterey v 12.7.6.

This reply was modified 2 weeks, 5 days ago by colorcrazy.
- mick45
- 2 weeks ago
Same thing with me! I can’t watch any presentations!😕
- hsn_lynne
- Moderator
- 2 weeks ago
@silv, @je141, @colorcrazy, and @mick45

I have reached out to another department to get some help on this for you. Please stay tuned!
- CHARLIEK
- 6 days ago
This is bad for business. I’m not buying items I can’t see online either. A static view just doesn’t cut it. Sorry!
- Silv
  
  6 days ago
  
  I’ve done some research, this is actually a YouTube issue, it’s unfortunate because HSN relies heavily on YouTube videos for their videos. I believe it has to do with YouTube blocking certain IP address ranges recently. Can’t include links here so all I can say is if curious google it, it’s hitting other companies as well. Still poses a challenge for customers to buy products without seeing a video of them, but it’ll probably take YouTube correcting their issue as that’s more likely than HSN moving their videos elsewhere.
- hsn_lynne
- Moderator
- 3 hours ago
Thank you for your research, @silv. I’ve passed this information along to another team to see if we can get this worked out.