Bose CD Player Help Needed

Good afternoon!

I ordered the aforementioned product and enjoyed listening to my cds on one occasion. Every time I attempt to play one (even the sample one Bose sends), I receive a “not playable” message.

I bought canned air and tried that, as I read that should be attempted, I tried wiping off the cds, but nothing has worked.

What do I need to do? Incidentally, this is my second Bose, the first of which played for 20 years.

Thank you.

Dawn