Blocked and furious

fufefner
09.26.22 5:26 PM

I was just in a live chat with a representative that informed me that i am not able to complete my order as there is some type of issue with my address. The rep was able to confirm that I have not issue with my account but because a prior tenant resided at my address and has an account in collections that i can do nothing until the debt is paid. I am not the prior tenant nor do i know who the prior tenant was. How am i being held accountable/delayed for a debt not caused by me. Please provide me some assistance.

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- HSN_Angela
- Moderator
- 10.06.22 3:23 AM
I share your concern, @fufefner! I’m truly sorry that you’ve been unable to order with us. After reviewing your account, it seems like the issue has been resolved and you were able to place an order. If you are still having issues ordering, please don’t hesitate to reach back out, reply to this message, or call us directly at 800-933-2887.