Block on my account due to previous tenants collections
My account has been blocked when I tried to order an item last night it gave an error due to a problem with account. I contacted customer service and was told there was a person that has collections on their account with my address. I told them we just moved here on September 13th and that I have ordered one item just 3 weeks ago and was not blocked from ordering. He said it should have blocked me and that it will take 7 to 10 business days for their collections team to look into this. Has this been resolved for anyone else. Totally unfair as I’ve been a HSN customer for years and always paid for my items and kept my account in good standing!!!
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Hello my name is Vonda Sharp I’m having the same problem. Can you help me?
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I have the same issue. I have always paid on time. I have been using my neighbors house to receive my packages from HSN. She has sold her house . Now I am unable to receive anything from HSN because my address is blocked. How can I get it inblocked?
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Moderator- 07.21.22 8:01 PM
Hi @msbbrown, I’ve received an update regarding your concern and sent you an email with more information.
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- Moderator
- 07.21.22 1:22 PM
I am really sorry for this extremely delayed response, @msbbrown. I’m sorry to hear that you’re unable to have any orders shipped to your address. I can have this looked into for you. Please give me a few days to receive a response.
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- Moderator
- 12.03.19 3:12 PM
I really am sorry @ryjar80 for the delayed response and inconvenience this is causing. I certainly want you to be able to order with us. I’ll take a look and see what I can do to help with getting this corrected.
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Krissy,
I would really appreciate that!!
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- Moderator
- 12.03.19 8:17 PM
Hey @ryjar80! I have some awesome news for you! I was able to work some magic and you are now able to place orders to your new address. 🙂
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You are amazing! Thank you so so much!!!😀
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- Moderator
- 12.04.19 1:57 PM
You’re so very welcome @ryjar80!!!
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I would think if someone could fax them some mail addressed with name and address of new tenet that could clear it up….Something like a electric bill or another bill…..My guess is some have claimed they just moved in but maybe really didnt and they are the same person?
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I was told that they have back channels that look into these issues and that there is nothing else I can do in the next 7 to 10 business days. This is so ridiculous they need to start linking social security numbers to accounts and not addresses.
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The exact thing happened to me I posted yesterday. I was told as long as I lived at my address, it would never be resolved until the customer with the debt pays.
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- Moderator
- 12.03.19 8:21 PM
Hi @marinamermaid, I’d be more than happy to take a look at your concern. Please send me an email with the phone number associated with your account to HSNSocialCare@hsn.com.
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Conversation Info
Posted in Customer Service
14 Replies
09.05.22 4:09 AM
6 Participants