Block on account

dlrdeb
06.05.22 1:49 PM

Was trying to order and said I had unpaid flex pay. First Lady put me through to a customer service rep who told me a flex pay was refused. My Hsn card was paid up to date. She said I was responsible for each single flex pay which I said they are handled by synchrony (Hsn card). She said that’s different. On and on in a heated discussion while she “explained” what flex pay was. I asked then why isn’t a separate entity billing me? I’ve been doing this for a long time and this has never happened. So I went to a third person (Synchrony) who said my account was up to date. She then put me back to yet another rep who said there was a glitz in the system and I was the 6 th person to call. 4 people, 30 minutes of frustrating calls, but lady #2 from hsn customer service was so rude and confusing.
Why would I want to continue with such frustration? Literally was told I needed to view each flex pay to make sure they were being paid on time. Really?????

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- HSN_Krissy
- Moderator
- 06.06.22 1:33 PM
I am sorry to hear of your experience with us and the confusion that your FlexPay has caused, @dlrdeb. Our FlexPay program is completely separate from your HSN Credit Card billing with Synchrony Financial Bank. When you select FlexPay on your orders, your credit card will be billed for the first monthly installment, plus tax and shipping. The balance is then automatically billed to your credit card in equal monthly installments beginning 30 days after the original order date.

We do not assess interest charges or fees on FlexPay or ExtraFlex. However, use of your HSN Card or other credit card for FlexPay or ExtraFlex payments may result in interest charges and other fees in accordance with the terms and conditions of your individual credit card agreements