Auto-ship pricing error

ennui
4 weeks ago

I ordered 907-713 at $149, and used a coupon. I see from my auto-ship schedule that the price has reverted to the full $174, even though the item is still offered at $149.
Can this be fixed?

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- hsn_sarrah
- Moderator
- 4 weeks ago
Good morning, I am very sorry for the change in price and know how frustrating this must be for you as a shopper myself.

Usually, if a new price is offered as a new locked-in price, the Auto-Ship® department will then take all existing customers down to that price so they don’t have to cancel and reorder. So, the price for the upcoming auto-ship should auto-update before the shipment is released. If this does not happen, feel free to reach out to us, so we can help make this right for you.

In the meantime, we truly value your feedback and have passed this along to leadership in the hope of improving our future customer experience.
- ennui
  
  4 weeks ago
  
  Well, that’s confusing. It’s not a new price, it’s the price when I placed the order. When I ordered, the item was offered at $149. I would never order at $174.
  
  So, the auto-ship should auto-update? What are the odds of that happening. Slim and none, are my guess.
- cheetahbaby6
- 4 weeks ago
I wouldn’t be posting…I’d be calling HSN continuously.
They usually will be happy to work with you…from my few mishaps.

Good luck!
- ennui
  
  4 weeks ago
  
  I did the customer service chat, and the rep couldn’t help me.
- cheetahbaby6
  
  4 weeks ago
  
  Stay on em’! Fair is fair…and someone will make it right for you❤️