Auto Delivery was canceled!

Valk
06.30.25 10:22 PM

I had Active Argan body oil on AD and I just looked to see when the next shipment is coming and it is showing cancelled. I know I didn’t cancel it, and I didn’t receive an email from HSN saying that it was cancelled.

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- Valk
- 07.01.25 11:44 AM
Hi @hsn_regina . Thank you for getting back to me. It was on AS if you go to auto ship manager it shows that it was cancelled. If you could set it up as AS at the price I got it for would be great. If you can’t that is fine too. Thanks
- hsn_regina
  
  Moderator
  
  07.01.25 8:44 PM
  
  @valk, I do see a canceled Auto-Ship for the Active Argan Platinum Replenishing Drops (899-296). It appears this Auto-Ship was canceled because the initial order was canceled. Is this the one you were hoping to reactivate?
- hsn_regina
- Moderator
- 07.01.25 1:44 AM
Hi @valk! I’m so sorry for the confusion and frustration this may have caused. I took a look at your account and do see an order for the Active Argan Resurface Body Oil Serum placed on 6/17, but it wasn’t set up on Auto-Ship—it was purchased as a single shipment. That’s why there’s no upcoming shipment scheduled and no cancellation email was sent. If you were hoping to receive this item on Auto-Ship, I’d be happy to check if that option is still available. Just let me know—I’m here to help! 😊