Are orders taking longer than usual to get?

rachel87
01.02.26 8:51 PM

I placed my order on December 23 and it was supposed to be delivered on or before January 1! It has not arrived yet so contacted customer service. She informed me that I should wait until January 11 & it should arrive by then. I don’t mind a slight delay….but 20+ days to receive an order is pretty unacceptable in my opinion. Anybody else have orders take this long to get?

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- hsn_lynne
- Moderator
- 01.04.26 1:56 PM
@rachel87

I’m truly sorry for the experience you’ve had with this order. You’re absolutely right to be frustrated, and we never want any customer to feel disappointed or unheard.

There are times when orders encounter unexpected delays due to inventory issues, such as when an item arrives to us in a condition that isn’t acceptable and we must wait on a new shipment. Other times there are processing or carrier‑related variables that slow things down in ways we don’t anticipate. None of that changes how inconvenient this has been for you, especially since the item was something you needed quickly.

We work hard to get every order out as fast as possible, and I’m very sorry that didn’t happen here. As part of our apology, I’ve added a $10 KA$H to your account, valid through 3/4/2026. I hope this helps make things a little better, and we truly appreciate your patience and your continued loyalty to HSN.
If you ever need anything or have questions about an order, we’re always here to help. 😊
- rachel87
- 01.03.26 5:59 PM
Update: My order now has an updated scheduled delivery date of January 12! So, my order from December 23 with an initial delivery date of January 1, now won’t arrive until January 12. Which will make my order be 11 days past the delivery date given at checkout. Between taking longer than usual for HSN to ship my order + choosing “Ground Saver” shipping to finally ship the order, I may finally receive my item 20 some days after I placed my order. Being in a freezing cold state, the item that I purchased was very much needed to arrive on time! Not only angry and disappointed that my order would take this long to arrive. But upset with the lack of concern from HSN customer service. The customer service rep that I spoke with could have not seemed to care any less then she did and made no attempt to make the situation right. Something should have been done to rectify the situation. Instead, all I got was a response that said just wait another 11 days and if your item doesn’t arrive, we can give you a refund. Really disappointed! If you’re going to take so long to ship the item, then use a shipping provider that can deliver item in a timely manner.
- rachel87
  
  01.03.26 8:10 PM
  
  Sorry, I also wanted to add that after contacting UPS the delay appears to all be because my package wasn’t given to them until 1/2! My order that was placed on 12/23 didn’t reach UPS until 1/2 (that’s when they finally took possession of the item). They said that since 12/27 they were notified that my package was on the way to them. But didn’t actually get the item until yesterday 1/2. (A day after it was supposed to be delivered per HSN). Basically, it took 10 days for HSN to get my package to UPS….then choose UPS ground saver as the shipping method (which is the slowest shipping available). With that method of shipping, it’s 10 days transit time. So once again thanks HSN for having me wait 20+ days to maybe? finally getting my much-needed package. Fingers crossed that within the next 9 days it makes its way to me!