App not working?

I have been trying to add items to my cart and continue to get error message. I tried force stopping the app but that didn’t help.

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- hsn_lynne
- Moderator
- 3 weeks ago
@ebony46

I’m glad you were able to find a workaround. Please let us know if this happens again so we can help if you need.
- ebony46
- 3 weeks ago
I had an issue on my laptop different from yours. I couldn’t get my Saved items to do anything. Couldn’t remove. Couldn’t move to Shopping bag. Tried everything. Restarted. Cleared browsing history. What worked for me was to go to my HSN phone app and removed all my Saved items from the phone app and then closed the app. My laptop is fine now.
- angelout
- 4 weeks ago
Yes, this caused my payment to be late the other day too, it just circles around and around. Now I have a late fee over à one minute delay.
- hsn_timo
  
  Moderator
  
  4 weeks ago
  
  @angelout
  
  I am so sorry a late fee was applied. I wish I could remove it myself. Please reach out to Synchrony bank for assistance. 877-490-1787 (7am – 1am ET).
- hsn_timo
- Moderator
- 4 weeks ago
@kdenny1968

I am so sorry there is a problem with the app. Please restart your phone and reinstall the app. Hope this helps!