Andrew Lessman Meal Replacement Packing Error

RBLOVED
01.18.26 4:36 PM

I ordered 2 of the recent Andrew Lessman Todays Special Meal Replacement kits, 240 servings, Item #925-421. The kits should have included 2 bags of powder @ 120 servings each, plus free samples. The coffee kit arrived as advertised. The vanilla kit was incomplete, and only contained one bag of powder and no free samples (Order #2064249496). I am returning the incomplete vanilla kit, and ask that you waive return shipping. I cannot request an exchange because I will be out of town for the next 3 weeks. Thank you.

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- hsn_kymberlie
- Moderator
- 01.18.26 11:44 PM
Hi @bloved, I apologize that your Vanilla Meal Replacement order arrived incomplete. We’ve waived the EZReturn label fee, so you won’t be charged for the return. If you’d like a replacement, you may wait until after your trip to return or arrange an exchange. Otherwise, your refund will be processed to your original payment method within 3 days of the item’s arrival at our warehouse. Additionally, $5 has been credited to your account for the inconvenience. Please let us know if you have any questions.