AI managing orders now?
Today I got an AI email telling me my order was shipping. BUT, I cancelled that order a few weeks ago. I also noticed that my ‘order status’ section is NOT up to date.
This is poor customer service.
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Moderator- 09.12.25 4:56 AM
I’m so sorry for any confusion @deweyswak. I do not see any orders on your account that have shipped today. For further assistance, please email us at HSNSocialCare@hsn.com with the order information. We’re happy to help.
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09.12.25 4:56 AM
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