3rd Request Cancel 2 Orders

@beth62

Thank you so much for reaching out again, and I’m truly sorry for all the concern and frustration these two orders have caused. You’ve been more than patient, and you deserved clearer communication along the way.

I checked on both orders, and the first Flexpay refunds of $11.33 each were fully processed on our end on 1/2/26. Refunds typically appear on your credit card within about 72 business hours, depending on your bank’s processing time. All upcoming Flexpays for both orders have also been canceled, so nothing further will bill.

I know this experience has been disappointing, and I’m very sorry it came to this. If there’s anything more you’d like us to review or any way we can help make things easier going forward, please let us know. We truly appreciate you.

Hi Once again I called customer service about g faux puffer jackets 878-046. 2 orders never shipped with technical issues. Truly lack of contact or follow up has left me no choice. I have contacted my credit card company refunding my first flex pay payments order ending in 4087 and 3933 11.33 Dec 17th billed and 11.33 billed Dec 18th. I will have to call credit card next 4 months on the 5.99 payments. Poor customer service. This has cured me from shopping with this company again. My husband will be thrilled 🤗.