Order not showing

zuriel79
03.16.21 4:17 PM

I had order a cricut maker with a 4 year warranty, along with other cricut supplies and item, separate purchases, I can only see the supplies and other cricut items but the cricut maker machine purchase is not showing on my order status, I need to know if it did go thru and just waiting for process or if it didn’t go thru so that I can make another order, I just don’t want to order twice if it is in process just not showing on my account orders yet. Thank you.

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- HSN_Krissy
- Moderator
- 03.16.21 6:46 PM
Hi @zuriel79, I took a look at your order history and do see the order for the Cricut Maker on your account, however, the order for the HPP did not go through. You can give us a call at 800-933-2887 between 8am – 1am ET to get that updated.

Also for faster service for order related concerns, please feel free to reach out to us via our Customer Service forum.
- Skingirl13
- 03.16.21 4:56 PM
I think they’ve been doing some sort of maintenance on the site. Earlier this morning I kept getting “try again later” response when I was checking on the status of my orders.

Now I’m able to access . But I agree, you may want to call customer service before placing another order if it’s still not showing up.
- LindseyLus
- 03.16.21 4:26 PM
If it’s not showing in your Order Status at all, then the order probably didn’t go through. It should show as either “submitting or processing.” But I would either call customer service or chat with them online to be sure. They might not see your post or respond here.