Customer Service

JCR1
07.15.19 1:21 AM

Not happy with HSN customer service. On Friday evening I placed a craft order and a few hours later it went on free shipping. I tried to cancel the item today so I could reorder it with the free shipping and was told I could not cancel nor can I get credit for the free shipping. They just lost a good customer. I’m done!!

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- HSN_Jordan
- Moderator
- 07.17.19 6:33 PM
JCR1, I’m sorry for the delayed response. I truly understand your disappointment regarding reduced s&h after your purchase. Although, we are unable to cancel an order after it has processed we have added $5 of Spendable KA$H to use towards a future purchase.

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Posted in Crafts & Sewing

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07.17.19 6:33 PM

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