Canon Pixma TS9521C Crafters Printer

I have never been more let down as a crafter than I have with my latest HSN purchase. After watching the latest Crafting on HSN special, I was drawn to purchase what is advertised as the Canon Pixma TS9521C Crafter’s Printer. I’d been eyeing for several months and even tried to win a house party to get one free. Nonetheless in just a few short days what I received was a TS9520 model. Immediate let down. I called and was advised the only difference was that it was black and will still print 12×12 borderless and has the preloaded prints for paper. Ok great BUT who wants to get a new printer that doesn’t include test paper? Certainly not me. Too make matters worse I was bounced back and forth between both Canon and HSN with no answer as to how I could get these missing sample papers. After several days, calls, and chats with a group of friends who were in the same boat as me; I was offered a credit on my account and told to purchase my own paper. Still left with a bad taste in my mouth because whoever this “vendor” is for this printer they have really dropped the ball. If there was going to be a substitution or a modification made to fulfill this product request perhaps this could have been communicated and most certainly someone needs to take ownership of the problem and get it resolved. However, I did finally use the printer and I can tell you…the print quality is amazing! I plan to purchase Canon paper direct and get to printing. The software included has graphics that are a bit dated but the photography class is really nice. I also can’t wait to try some other digital scrapbooking sites and print more paper because again the Canon print quality makes me saw WoW. So overall the purchase is worth it just beware. I was also assured the warranty is still valid.