Signature Club A 5 Essentials cream for face & eyes 2pk

nakita
11.21.25 9:09 PM

Has anyone had a problem with their auto shipments being changed from a 2pk to a 1pk without any notice? I am being told that the auto shipment on the 2pk was only for the original order and then it would be a 1pk after that.

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- PATTYF
- 11.22.25 10:22 PM
I watched a few shows I don’t recall them saying that you would receive one after the first shipment.
- ennui
- 11.22.25 2:28 PM
If they are charging the same price for one as they charged for two, I would return it and cancel AS. That’s just wrong.
- bobzi
- 11.22.25 1:26 PM
Wow! We have to be so careful when ordering AS these days. I imagine there must have been some notification but I have a feeling many buyers weren’t aware of this. Thanks for the heads up.
- nakita
  
  11.24.25 6:29 PM
  
  No, no notification at all. I originally started auto ship in 2024. I don’t believe they are even offering auto ship on the 2pk anymore. My first auto ship in 2025 I only received a 1 pk. Called HSN and was told that an error had been made and my account showed it should have been a 2pk. I was sent the second jar free of charge. Before the 2nd auto ship in Nov. 2025, I called HSN to double check my account and verify that it was for a 2pk. Representative verified it was and said she would put a notice on my account to ship a 2pk, not a 1pk. I again received a 1pk. Called again and after talking to a supervisor, he said the original order was for a 2pk and would be a 1pk thereafter. Also said it was a special promotion. Nowhere on the presentation or on the auto ship did it state that. I have called HSN three times on this AS and no one else ever mentioned that or I would have cancelled after the first shipment. Also, on my auto ship account that I have access to online, it still states it is for a 2pk. This was the first time I have used auto ship and will be my last.