New buyer wrong item
Very upset! Watched HSN, wanted the Doll 10 peptide plumping lip stain, ordered it on HSN.com. Today received Doll,#3 dark colored filtered finishing powder. Called the 800 number to tell them. Now I have to do all the work and go to the post office to return this and then wait…. To do an exchange and they don’t even have the color I ordered anymore! Man on the phone acted like they were doing me a favor by giving me a free shipping label to return this item!!! What kind of customer service is this? My order number was XXX item number was 1389212QHU. I believe this is the only the second time I’ve ordered from HSN, I will not be ordering again. Who has the time to deal with having to return something they didn’t buy, and have to take something to the post office after they work all day??
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The Doll 10 peptide plumping serum is available on QVC. I don’t know what color you wanted.
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Moderator- 02.21.26 1:30 AM
I am so sorry, @willnotbuyagain. We clearly missed the mark – both with your order and our tone on the phone. You’re right to be frustrated, especially with the shade now sold out.
If you prefer to keep what you have instead of returning it, we’re able to issue a partial refund of $5 to your original method of payment, or in Spendable Kash? Then you do not have to bother with the return process. Otherwise, please return the item for a full refund. Additionally, you’ll find $5 Spendable Kash on your HSN.com account to put towards a future order should you wish. Available immediately and it will expire within 60 days. We’re using your feedback to do better. Thank you for being honest with us. For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
Conversation Info
Posted in Beauty
3 Replies
02.21.26 4:13 PM
3 Participants