Higher authorization strikes again

nilson_nil
3 weeks ago

So I made an order for the first time and use the promo code and I’m not the richest person but I had plenty of money on my card and the amount I accepted was different than what they charged and that was over a week ago. I called immediately when I noticed and the representative didn’t say anything about higher authorization and said it was about the shipping and it would remove in a couple of days. It didn’t remove but they actually charged me three more times and sent my account negative. I called back and they offered me $10 cash and said it would remove yesterday but it still hasn’t removed.

I just can’t believe a company that’s been around this long would have software that sucks so bad. Also I don’t think it popped a box to let me know it was going to charge me more either because I generally pay attention to that stuff.

This is absolutely ridiculous and it’s almost 2026 and apparently after doing some research this has been going on for a long time.

I wonder how many elderly people that didn’t know any better have gotten .

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- hsn_lynne
- Moderator
- 3 weeks ago
@nilson_nil

I’m sorry the charges were not what you expected to see initially. Whenever you purchase an item with any discount, whether it is a coupon or other promotion, we still must obtain authorization for the full amount from your method of payment. Once the amount has settled, the pending amount will drop and you will only be charged what you were promised at check out, with each of the three items appearing separately on your statement (as they have individual order numbers).