HAS ANYONE ORDERED RECENTLY FROM SHOPHQ & IF SO WAS IT A GOOD EXPERIENCE?
I want to order from SHOPHQ BUT HAVE READ SO MANY BAD REVIEWS WITH THEIR CUSTOMER SERVICE I Was wondering if anyone shops there on a regular basis & within the last 2 months and how was your experience?
I wanted to purchase some Isomers products even though I order directly from Isomers website & for higher priced items I wait for when Manuela offers a discount code. It is free shipping and takes 2 weeks to arrive.
I wanted to be able to purchase everything from HSN on a regular basis & maybe on auto-ship, but HSN has only a few of her products and it is sporadically, they are always out-of-stock of the few items they sell that I like, so they are as usual a disappointment.
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you’re right, maybe IT WAS before they changed their name/leadership and now go about with a different set of policies and leniencies.
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Moderator- 5 days ago
Hi Everyone!
Isomers has some amazing skincare products. You can find our collection here.
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shopped from them before and I’ve noticed that they’re not very forgiving when it comes to shipping and handling.
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For Ludwig1 I did place an order from ShopHQ and it shipped a few days later; it is coming directly from Canada’s Isomers, so I am happy about that & it was free shipping and 20% off at ShopHQ. I don’t quite understand what you mean about not very forgiving about free shipping and handling. I know when it was Evine they had high shipping and then they changed it to a lot of free shipping because of so many complaints before changing their name to ShopHQ.
I primarily will order Isomers which will ship from Isomers and they so far have very good shipping I have ordered directly from Isomers a few times it has been free and only two weeks from Canada it takes that long from HSN in PA & I am close in CT.
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I ordered some pretty tops at a very reasonable price and they were delivered in less than a week
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I have ordered a few times, Isomers from the site since Shop HQ went off the air, no problems, I just googled and found a 20% off coupon and now they have free ship on all orders, not sure for how long, I ordered Isomers a few days ago.
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martinc thank you. I placed my first order today for Isomers on ShopHQ. I had two replies yours and one from timmy02 that sold me that it was safe to order on ShopHQ.
I don’t know that I would order anything else from them, but I think it is pretty safe to order Isomers. They also sent me another 20% off coupon as a Thank you.
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I ordered Isomers on Shop HQ in Feb and March —because they shipped directly form Canada I received a Fed Ex bill for the shipping due to the taxes/tariff situation. I was not happy-I contacted Isomers and they told me that wasn’t supposed to happen and to contact Shop HQ Customer service which I did. Shop HQ said to email copies of the Fed Ex invoices and they would reimburse the Fed Ex amounts and gave me an extra $20 credit for each . I emailed the receipts that evening and the next morning I had an email from them saying I had been credited 2 $20 credits to my Shop HQ account and the amounts of the Fed Ex bills credited back to my card, and they were no longer using Fed Ex due to the issue. I was shocked how promptly it was addressed, it must have affected a lot of customers! I then used the $40 a coupon to purchase other Isomers products and received them with no issue. Shipping was slower but I was fine with that. That has been only experience with Shop HQ since they went web only and I know in the past there had been many complaints but this was extremely good experience -I was pleasantly surprised. hope this helps.
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thanks for posting this!
i just got a FedEx dutytax invoice for Isomers i ordered at Shop HQ in February.
Geez, i will contact Shop HQ CS tomorrow. -
Thank you for letting me know. I might order from them now knowing that their customer service fixed the problem right away and actually gave you a $40 dollar credit that is good customer service.
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Conversation Info
Posted in Beauty
11 Replies
5 days ago
7 Participants