Autoship Errors Continue on Sale Prices that Revert to Full Pricing

Report to BBB.

Even going that route, it took multiple complaints, but copy/paste the text from the product page where it says autoship will lock in your price and eventually they should honor it.

Also report bait-and-switch to FTC and your state attorney’s office.
I honestly think it is an unfortunate error, but the government has no tolerance for advertising one price on TV and surprise pricing on subsequent subscription shipments. Intent is irrelevant. The fact that they are doubling down when we report it is unconscionable.

I never have this problem with QVC, so I hope the error is fixed when they close HSN’s campus.

I placed my first, and only, auto ship order in October 2024 for Nassif Detox Pads to be delivered every 120 days (4 months). I received my initial shipment in October as expected. Next shipment should have been in Feb of 2025, but when it never came I checked the schedule right away and the shipment date had now been changed to 6/29/25. I just checked again today, and it has now been changed again until 8/7/25. In the meantime I had placed a new one time order at a higher price in March to hold me over – I received this order so I know they did not run out of the product. I have yet to benefit from auto ship. My first 120 day AS is now scheduled to be almost a year out from my original order. I will keep checking the status, but am dis-illusioned with the AS and will never purchase anything again this way.

I hate to say it, but it is continuing to happen, especially with Perlier. I am beginning to see it as a bait & switch. I had a supervisor make a correction last month, but the price was still not correct & then when I checked today, the price was no longer for the triple size Perlier Black Rice Eye Serum, but the regular size. I notice they have big sales on these items & then sell out & then all these price changes happen on AS & then the bait & switch to a smaller size.

And today, I called on an item from SKINN that jumped over $20. The girl said she would talk to the supervisor. She came back & told me the AS was a try me price & then it went up. I said at no time was that ever stated as a try me price. If so, why bother with AS at a higher price? If price goes up, I wouldn’t do AS, I’d just wait for another sale…or not because at this point, I’m very disgusted with all of this nonsense. As jimadams said, report it to the BBB. He did. I will also contact the AG regarding these false advertising practices.

As much as I like Perlier, I am noticing things I just don’t like about these sale tactics. Running sales on the products they previously ran on AS & then running out of the product so it’s not available for AS is unacceptable.

I just don’t see things getting any better. This is new to me & has NEVER happened in all of the years I have been with HSN. I am not liking this pattern.

I recommend filing a complaint with BBB. I haven’t heard back from mine, but it looks like they usually reply within a week based on posted past complaints.

It’s a shame they cannot correct through normal channels.
As you said, this is clear “bait and switch.” Inent does not matter. And it being systematic is problematic to say the least.

I felt awful when I hear they were closing St Pete campus, but phone support has always been awful for me, so there is a silver lining. The online reps are really kind, but their hands are tied.

On HSN’s website:
How does Auto-Ship® work?
Home
Auto-Ship® is a simple and convenient way to stay stocked up and save. You can set up regular deliveries on a schedule that works for you. Your price never goes up.

However, I was told by Michael the phone supervisor that this was incorrect. He was really mean.
My original order was $35 and I was charged over $90!

I submitted a complaint with the BBB and hopefully someone will eventually honor their own policy.

Once this is resolved, I am closing my account.

ALSO IT CAN TAKE UP TO 3 BILLING CYCLES TO GET CREDIT.

I JUST CANCELLED 5 ITEMS ON AUTO-SHIP . PRICE CHANGE IS NOT SOMETHING I SHOULD HAVE TO CHECK EVERY TIME I GET A ITEM,

I just canceled so.w items today they told me that there is nothing they can do

HSN will honor it however u have to call & ask for a Supervisor, they will adjust the item(s). I have done this 5 times already, now I have to do it AGAIN after talking with someone on June 8th for 8 minutes, getting disconnected, then calling right back & spending 22 minutes talking with a supervisor. My total time on Saturday June 8th to get several items corrected was 30 minutes!

I never had this happen until yesterday when I ordered Perlier’s Youth Creator on auto ship. I checked it after and the next shipments are showing up as $260!! Will cancel after receiving the first shipment but this is very strange and will be quite a shock for those who don’t check and receive a second shipment at this unreal price. Hope HSN gets this one fixed.