Lost returm

dpillar1226
12.16.20 12:55 AM

I returned an item on 11/24. I have my receipt. It scanned for 6 days then stopped. It appears item is lost. I filed a complaint with USPS. I have never had a company not refund if I returned and usps lost item. If HSN can see I returned it by scanned return label but usps lost it, I should not have to continue to pay for item. I’ve never had or had this happen in all my years of shopping online. I’m neve shopping with HSn again if this is the policy. I am paying for something I don’t have.

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- hsn_melitza
- Member
- 12.16.20 6:18 PM
Thank you for the information @dpillar1226. I went ahead and processed refunds for the FlexPays you paid towards these orders and your future FlexPays have been canceled. Please allow 3-5 business days for the funds to settle.

I apologize for the delay!
- dpillar1226
  
  12.16.20 9:22 PM
  
  Thank you. I called in last night but was basically told
  Nothing could be done even though person could see it stopped tracking.
- hsn_melitza
- Member
- 12.16.20 1:28 PM
I’m sorry your return has not been received yet @dpillar1226. Did you return both the Tan Luxe Serum and Butter?
- dpillar1226
  
  12.16.20 3:36 PM
  
  Just the butter
- newsbunny
- 12.16.20 1:24 AM
I had this happen to me with 3 gem bracelets at $322 ea. that’s almost $1k….it wasn’t HSN it was the other one… I returned, the tech said they had them and my refund would post, well, it never did..i called and called and called and finally a supervisor told me i was just S O L….I have been angry for years…. try to let it go…i don’t know how much your purchase was and it’s maddening to feel so betrayed by a company you trusted… I know someone pocketed them and they wouldn’t investigate. Just don’t do business with them anymore…you can get most things elsewhere anyway….